1. What we expect
Rooms are somebody's living room. Trash talk during a match is part of the game; making someone not want to come back is not. Assume the other player is a person having a bad day, and give them the benefit of the doubt once.
- Let people play badly in peace. Everyone was new to a game once.
- Respect the host's rules for their room, even when you disagree with them.
- Speak the room's language where you can, or switch to English so nobody is left out.
2. What gets you removed
- Slurs and abuse based on race, ethnicity, nationality, religion, gender, sexuality or disability.
- Threats, stalking, or sharing someone's personal details without their consent.
- Sexual content involving minors — reported to the authorities immediately, no warning, no appeal.
- Cheating, or distributing cheats and hacked clients through our rooms.
- Deliberately ruining matches: repeated team killing, disconnecting to spite people, blocking a lobby.
- Spam, scams, phishing links or unsolicited advertising.
- Using rooms to attack other systems or to share illegal material.
3. If you host a room
You can set your own additional rules and enforce them — kick, ban, lock the room with a password. What you can't do is use that power to harass someone, and you can't run a room whose whole purpose breaks the rules above.
Community owners are responsible for moderating their own channels. If a community stops moderating itself, we step in and, in bad cases, close it.
4. Reporting someone
Right click a player in the app and choose Report, or write to conduct@lanorbit.com. Tell us the room, the approximate time and what happened. Screenshots help a lot. Reports are confidential — the person reported is never told who reported them.
5. What happens next
We look at the report, the room logs and any previous history. Depending on what we find: a warning, a temporary suspension of a few days, a ban from a community, or a permanent account ban. Serious cases skip straight to permanent.
Paid time on a permanently banned account is not refunded, except where consumer law says otherwise.
6. Appeals
Write to conduct@lanorbit.com within 30 days. A different person from the one who made the original decision reviews it. We answer within ten working days and tell you the reason either way.